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Frequently Asked Questions
Required skills & time related questions
Not at all... That's the beauty of Qwikon, we've designed it with you in mind. We know you have a business to run and don't have time to mess around learning a new system, so we designed it so our mom's can use it... and if they can use it, ANYONE can... sorry mom... but it's true.
Minutes... We know you're busy so we made it quick and easy. You can post a deal in less than a minute. And in most cases have customers show up almost as quickly.
A QR code is abbreviated from Quick Response code and is a type of bar code created by a subsidiary of Toyota, in 1994. More recently, the system has become popular due to its fast readability and storage capacity making it easy for viewers to link to websites, send SMS messages, share contact information and more. Most smartphones either come with QR scanners or they can be easily downloaded making it quick and easy to scan and access information instead of having to key it in on that tiny keyboard.
Of course. We have partnered with the best hosting providers available and make sure your data is secure and backed up. We don't collect customer payment information, so you don't have to worry about credit card security . We don't show your data to other folks. However, we may sometimes take anonymous samples of data to give our users, like you, benchmarks they can use to help measure performance. If you don't want to be a part of that, we allow you to opt-out.
Use related questions
Not at all... sometimes a huge discount will get your customers attention, but good customers come to you because they like you. Use your discretion, and test different offers to see what works best for you.
Almost instantly... the beauty of SMS or text messaging is that people always have their phone close by and read their text messages within minutes. If you post an offer they're interested in, they will take action. That's the other secret to our system, limited offers... they have to take action quickly or they may miss out on your special offer.
Anytime YOU want. This is your tool, and you know your business better than we do. That being said, here are a few ideas when you might want to use it; slow night, extra inventory, special deal from supplier/partner, unscheduled time slots, upcoming event, special announcement, special for only your VIPs or for another one of your groups. Because we make it easy to have different lists and send to different people on each list, you can use Qwikon daily without worrying about sending too many messages to any individual.
You know your business better than we do, however we'll be tracking this information by business type and sharing our insights as they make themselves apparent. In the mean time, we don't recommend the crazy discounts that the daily deal guys want you to offer. Of course Free gets people's attention, but tie free to something that makes sense for you. Or try bring a friend and something special. We've seen some data that supports that a BOGO (buy one, get one) type offer might work best, but each business is different. Remember that sometimes just sending a message is all that is needed if sent to the right list at the right time.
Of course, we've designed the interface to make it easy for you to connect with your customers in ways that make sense for your business. If you want to do something that you don't think we support... please let us know. Call us at 877-588-3922 or send us an e-mail at email@example.com We'll either help you figure out how to do it now, or look at adding it as a feature.
That's up to you and your customers, but we'd suggest no more than 2x a week to an individual customer, and maybe even less than that. You don't want to make it seem like they'll get an offer all the time so they may wait for an offer. Balance that with your needs and what types of offers/messages you send. Experiment and then study the data we provide showing you your results compared with others in your area and industry. Our system also gives your customers the ability to manage the type, frequency, and quantity of messages, which is all integrated into the list selection process so you don't have to worry about over doing it.
Customer related questions
There are 2 ways we bring you new customers;
1. Because your existing customers will tell their friends about your new Qwikon deals and how much they like you and them. Research has shown that as much as 60% of new customers come from referrals from existing customers... this gives them something to talk about.
2. Our system has the ability to suggest your business to other Qwikon customers in your area so they can sign up for your list... in fact you can make this a separate group and send them different deals.
Nope... actually they will be anticipating your messages. They've signed up or "opted in" and will be looking forward to receiving notice of your special deals or announcements.
They'll love it... Its easy, timely, and fun. They get deals from places they know and like, so they come back for more, they feel like they are getting special treatment and will tell their friends. They don't have to pay in advance or keep track of their coupons and when they'll expire, What's not to love?
Absolutely, this is a very convenient way for you to stay in touch and in your customers mind, it's low impact, low effort yet high reward and easily shared.
No problem, they can either download scanner app, or simply text message. They can also sign up on the web, via Facebook, or just call the number and push 1 at the prompt. Qwikon is the ONLY system that has this option.
Financial related questions
That depends upon how many customers you have and how often you want to message them. What you should be asking is, "Is this a good investment?" To that the answer is Absolutely. You'll have a hard time finding a higher return on investment in the marketing space. With over 95% open rate in minutes, and documented response rates averaging between 10-20% and sometimes more, you can't go wrong.
ZERO... You keep 100% of the proceeds! We're not even part of the transaction. This is your business!
When the customer pays you... Since the customer doesn't have to pay in advance, they won't self limit themselves to the "daily deal" coupon price, so you can upsell them. Also, they pay you directly, so you are in complete control, we are not a middle man. We believe you should have a direct relationship with your customer.
We'll be dissappointed and surprised, but no problem. We give you a generous credit to give it a try, so hopefully you're not out any money. If you try it for longer and find that you still aren't happy, please let us know, Your satisfaction is our guarantee. We'll do everything we can to help you be as successful as possible, so if it's not working, you have the option to work with one of our promotional specialist directly to see if we can help turn things around. OR If you want to stop... You stop, we've even made that easy.
Nope, Qwikon is a pay-as-you-go service with no contracts. Pay month-to-month, and if you decide to cancel, you'll be billed for the current month, and you won't be billed again.
Pay for your Qwikon service on our secure server with your Visa, MasterCard, American Express, Discover, JCB, or Diners Club card.
Absolutely, Simply click on the "Account" tab on your dashboard to see your options. To make it even easier, our plan automatically adjusts your plan to the optimal price point to save you time and money. We don't want you worring about which plan is best. We want you focused on growing your business.
How is Qwikon different?
Wow, that can be a big list. Here are a few, if you think of others, please let us know.
- You are in complete control. You publish what you want, when you want, as often as you want
- You keep 100% of the proceeds, no revenue sharing, or commissions etc.
- Highest open /action rate of any media
- Develops relationship with your customers, Designed to stimulate return business with your customers
- Prompts action when you want/need it. There is no approval process, or long waiting required
- No lead times
- Generates profits
- Increases customer lifetime value
- It's the easiest to use, our system was designed from a business owners perspective not from a technology/programmer perspective.
- It's quick... only takes a minute to generate an offer thanks to our super quick interface,
- Unlike shared short code systems;
- You get unlimited lists,
- You don't have to struggle to find available keywords,
- You get an easy to use anywhere redemption system that doesn't require hardware or integration,
- There is no risk of losing your program due to others improper actions on your shared short code,
- It's integrated with Facebook and more to come.
- You get your very own number so your customers can even call you
- Your customers can send texts to get autoresponse information like your hours, location with a link on a map, special information specific to your business and more.
We've founded our own companies, and have been consultants and helped friends with businesses improve their marketing and processes. We have designed and built what we think is one of the most powerful marketing tools for a small company ever. Think about it, you can now compete with the big guys from a messaging perspective, AND offer more targeted messaging because you know your customers much more intimately than the big guys could ever hope to know them.
From all the surveys and reports we've seen it clearly makes a difference. Your business type and the amount of effort you apply will make a difference, but integrating with Facebook alone will have a positive impact on your business. Add in Google+, Google Local, Yelp, YP, Bing, etc... Holy Cow, it's like you have a full fledged social media department working for you built into Qwikon.
Lots of things:
- You have control. You decide what information to share and the types of deals, times, and frequency you receive them. Our system then factors your preferences into consideration when a merchant posts an offer.
- Privacy, we don't even show your full phone number to Qwikon merchants, unless you decide to make that available so they can offer you better service and often times better deals.
- Ease, it's easy to sign up, easy to review an offer, easy to redeem.
- There are no certificates to print, or expiration dates to keep track of
- It's fun getting special offers from businesses you like, it's like being a VIP
No, our service is free to consumers.
Nope, in fact it's the opposite. Often times there will be a limit on the number or time available so you will need to take action if you want to get the deal.
Not really, but then again kind of... often times a deal has an expiration date, like a coupon, even the same day, so if you see a deal you want you should to act quickly.
The more information you provide the better service you can get from Qwikon and our merchant partners. By sharing your birthday you can be automatically enrolled in any merchant birthday programs available, by sharing your zip code, we can tell you about other merchants in your area that you might want to join their Qwikon program. By sharing your e-mail, there are times when sending you more information is appropriate. Remember we value our relationship with you and will never treat you or your information in a way you wouldn't expect.
No problem, most merchants will be glad you showed up and we recommend that they reward you with a future use coupon, or other type of offer. Remember, you're there because you like the place, so even if you didn't get the deal enjoy!
No, each deal is limited to that specific deal. We hope that you'll put yourself in the businesses shoes, would you want someone scamming the system to take advantage of your deal? Yea.. we didn't think so.